Business owners have a lot on their plate. Starting a company and ensuring it succeeds is not an easy task. There are employees to manage, finances to budget, operations to oversee, and customers or clients to please, and these are only a few pieces of a very complex pie.
Another vital part to business ownership or management is maintaining your facility. Whether you have a small, single location or a national franchise, having an integrated facilities maintenance service partner ensures that your business is taken care of with efficiency and cost-effective solutions.
But you didn’t start your company to spend time maintaining the facility, did you? Doubtful, but like it or not, it is a necessary task, and one that some business owners may not think of right away.
Surely, you wouldn’t live in a home that was never cleaned. The same goes for a business. Someone needs to be responsible for the upkeep and maintenance of the exterior of the building and the grounds, interior cleaning and repair, and asset management. And if these things are neglected, you will see it in your customer retention.
Facility maintenance is not a simple trade. It requires trained, expert knowledge and specialized equipment. More and more companies are outsourcing their facilities maintenance to the professionals these days for this very reason. But there are plenty of other reasons that contribute to the need for integrated facilities maintenance service partner.
FOCUS ON AND ENHANCE YOUR CORE BUSINESS: As we mentioned above, you likely didn’t start your business to maintain the facility. When you outsource your facility maintenance, you are free to turn your attention to where it is needed most, providing or producing a product or service. By using a partner who is integrated, you are also consolidating all of your outsourced work to one provider, making your life simpler with one single point of contact. For example, Acility’s integrated, cloud-based platform connects clients, affiliates, operations managers, and service experts all on one system. Data is constantly updated to give you the most current information on all of your locations in real time. From this platform, you can view, track, and manage all of your facilities maintenance work, leaving you to do what you do best-run your business.
REDUCE TOTAL COST OF OWNERSHIP WITH BUYING POWER DENSITY: Choosing the appropriate partner is key. The right facilities maintenance partner will have good connections with their affiliates, providing them with an adequate work partnership that increases their productivity and revenue. In turn, the affiliates are able to offer the facilities maintenance partner preferred pricing that can be passed down to their clients.
INCREASE CUSTOMER/CLIENT SATISFACTION: Using an integrated facilities maintenance service partner will not only help your business operate better, it will also provide a better and more satisfying experience for your customers or clients. Everyone wins from this partnership. Facilities are kept clean and in prime shape for customers, ensuring that they see and feel their importance and the care taken to offer them a pleasant experience. No one wants to visit a place of business that is not well maintained, externally and internally. Keeping facilities clear of garbage and debris, and making sure the inside is cleaned, dusted, and bathrooms are stocked and sanitized is the best way to keep your customers returning. This also shows them that you take pride in your establishment and value it’s upkeep, which can often be a sign of how you will run your business.
ACCESS TO INNOVATIVE SERVICES: When using a facilities maintenance partner, you have access to innovative services that might not otherwise be available or affordable for you. Integrated facilities maintenance partners can play major roles in a business’s overall business strategy by providing cost savings and return on investment. Integrated computer systems can be used to track operations, which in turn provide information on reducing operating costs, maximizing asset life, measuring effectiveness, and pinpointing opportunities. Other innovative services include environmentally friendly products, building efficiency, and planned maintenance.
EXPERT CONSULTANTS ON HAND: Perhaps one of the simplest and yet most beneficial reasons to be using an integrated facilities maintenance service partner is having them on hand as expert consultants. Not all service partners may provide this, but the best ones will be there to offer you several alternative solutions and guide you in making the most appropriate decisions for your business goals. Look for a company that offers 24/7 customer service. At Acility, we have a 24/7 operational center ready with subject matter experts to assist you whether you need an emergency repair or routine maintenance. Having experts available to solve customer issues is worth its weight in gold.
Everyone values things differently, but as business owners, you must put the value of maintaining your facility high on your list of priorities. Customers, building inspectors, and code officials won’t care about the service or product you are providing if you are doing it in an unkempt facility. Trying to maintain this in-house can be overwhelming to manage and may not provide the best results. The benefits of using an integrated facilities maintenance service partner are numerous and can be a great return on investment and gives you access to expert guidance just a phone call away. If you are still on the fence about whether you should outsource to an integrated facilities maintenance partner, consider the effect of losing even a small percentage of your customers due to dissatisfying maintenance. Is the loss worth it?